FAQ

How can I contact you

How long do orders take

By Victoria can be contacted in a variety of ways

Social media

Email

Online Chat on website

Telephone

Office hours are Mon - Fri 9am - 5pm, you can still contact me outside of these hours and I shall reply when By Victoria is open again.

Due to the constant high volume of orders I receive daily they take approx 5-6 weeks before dispatch, please allow time for the delivery method you have chosen on top of this. There is also a speed up option available on most animals so you can have it within 7 working days. Xmas orders begin Aug / Sept time so if you need an item between Sept - Nov, not for Xmas, then it is advisable to order it even earlier in the year (orders can be placed and baby details provided later)

Please note dates can be approx as delays can occur.

If you need your order by a certain date or have concerns it won't reach you on time please contact me in advance so I can try my best to meet your needs.


Can I order before a baby is born

Yes of course, this is actually one of the better ways as it reserves your space and usually by the time the baby arrives it is your turn or very close to it.

Just order the item and state TBC in the details box, once the baby is born just contact me with the details along with your name and order number.

What are delivery options

Can I change my order

You have the option to use either My Hermes courier (£3.50) or Royal Mail 48 hr tracked (£4.50) per order or free delivery when you spend £50 & more 

My Hermes will take approx 5-7 days and Royal Mail 2-3 days, please note these are FROM time of dispatch NOT time of ordering. 

The books & other personalised gifts are supplied by a third party therefore I have no control over their postage. 

I also offer worldwide shipping.

Due to stock levels being controlled by the website and the fast movement of stock animals can't be changed to different animals once ordered. 

Please carefully check all the details before you place your order and again when you receive your confirmation email. 

If you need to make changes please do so ASAP. If corrections aren't made known to me before the draft design is sent to you, then there will then be a fee to make them. 

When ordering please state thread colours if you have a preference, if not it will be done in colours of my choice.

Where are you based

What size are the animals

I have a studio at my home in Northern Ireland, I don't offer collection but post worldwide.

The animals are all approx 12 inches from top of the head to bottom of the tummy.

How many animals have you made

Last time I counted it was just over 7000 in 4 years, I reckon I could do them in my sleep now !