FAQ

Orders placed now will be delivered a few days before Xmas

Why By Victoria ?

Why embroidery ?

By Victoria is an award winning business that has been making personalised animals since 2012 for all ages. 

By Victoria offers a bespoke one to one service so that you receive exactly what you want in terms of design and quality. 

All By Victoria animals are certified as safe from birth upwards and made using the highest quality fabrics and threads.

By Victoria is a business that is devoted to you, managed just by Victoria herself so the personal touch remains and she can build a bond with her customers.

By Victoria takes the time to plan & make your design so it has the maximum impact on your animal and will last for years to come. 


All the personalised animals at By Victoria are embroidered.

Embroidery has many benefits over vinyl printing, it may be slightly more expensive but threads remain in place, a baby or child cannot unpick these, the thread colours won't fade, they can be machine washed without fear of threads chipping off - all of these are not only safety features but also mean that your animal retains a professional and tidy finish for many years. 

When you are buying a By Victoria soft toy you want it to be the best quality and to withstand everything a child will put it through, By Victoria makes this possible.

How can I contact you ?

How long do orders take ?

By Victoria can be contacted in a variety of ways

Social media

Email

Online Chat on website

Telephone

Office hours are Mon - Fri 9am - 5pm, you can still contact me outside of these hours and I shall reply when By Victoria is open again.

Due to the constant high volume of orders I receive daily they take approx 6-7 weeks before dispatch, please allow time for the delivery method you have chosen on top of this. There is also a speed up option available on some animals so you can have it within 7 working days. 

At By Victoria, your input & happiness are paramount, with time taken to consult on your design. You are more than just a number in a queue with By Victoria. Time is taken to get your order perfect for you. Quality is more important than quantity, so no order will be rushed out from By Victoria.

Please note dates can are approx as delays can occur beyond my control.

If you need your order by a certain date or have concerns it won't reach you on time please contact me in advance so I can try my best to meet your needs.


Can I order before a baby is born ?

Yes of course, this is actually one of the better ways as it reserves your space and usually by the time the baby arrives it is your turn or very close to it.

Just order the item and state TBC in the details box, once the baby is born just contact me with the details along with your name and order number.

What are delivery options ?

Can I change my order ?

You have the option to use either My Hermes courier (£3.50) or Royal Mail 48 hr tracked (£5.50) per order 

My Hermes will take approx 5-7 days and Royal Mail 2-3 days, please note these are FROM time of dispatch NOT time of ordering. 

The books & other personalised gifts are supplied by a third party therefore I have no control over their postage. 

I also offer worldwide shipping.

Due to stock levels being controlled by the website and the fast movement of stock animals can't be changed to different animals once ordered. 

Please carefully check all the details before you place your order and again when you receive your confirmation email. 

If you need to make changes please do so ASAP. If corrections aren't made known to me before the draft design is sent to you, then there will then be a fee to make them. 

When ordering please state thread colours if you have a preference, if not it will be done in colours of my choice.

Where are you based ?

What size are the animals ?

I have a studio at my home in Northern Ireland, I don't offer collection but post worldwide.

The animals are all approx 12 inches from top of the head to bottom of the tummy.