HOW TO ORDER
How to order your animal
If at any stage you need assistance or advice whilst ordering you can use the online chat or send me an email or pm via Facebook, I am usually quite quick to reply and very happy to help you, I aim to make the whole experience very easy and to create a gorgeous gift for you.
Pick your animal
Choose from any of the animals in stock
By Victoria offers many different ranges
Original range - this is a wide variety of soft animals. This range offers more unique animals such as rhino, hippo and crocodile as well as more traditional animals like a dog, duck and cow and all are suitable from birth.
Retro range - this range features animals that are made from a mixture of fabrics and textures. They are equally popular for boys & girls due to the fabric range and colours. All are suitable from birth.
Matching comforters are available for the original range.
Pick your embroidery style
Subway - All the birth details entered in a square format using different fonts & colours (top photo) please note only birth details will be accepted for this.
Lines - Ideal for your own message (bottom photo) if you would like hearts, flowers, stars etc added please state this in the detail box and I will add these on if the writing allows enough space.
Birth designs are automatically done in subway design, unless you state otherwise in message box or customer notes at checkout.
If you have seen a design on my social media or website that you would like but aren't sure what to put it under please feel free to contact me via online chat or email and I will be able to advise you
If you would like something different and don't see anything you had in mind then please contact me and we can work together to get your ideas on to your animal.
Complete detail & thread colour boxes
Simply type in the details that you want on the animal's tummy.
As for thread colours most people enter "as display example" however you can enter any colours you want, I stock a wide range of thread colours (too many to list !).
If the baby isn't born yet, don't worry you can still go ahead and order, just put TBC in both detail boxes then once the baby has arrived you can email me the details or else contact me via social media
Please treble check all details you have entered before progressing to the checkout.
Add optional extras
Add message on the back - some animals allow for this depending on their fur thickness
Original animals will have the message stitched directly on their back (top photo)
Retro animals will have an applique patch on the back to contain your message (bottom photo)
The last option is to speed up your animal to receive it within 1 week, please make sure you select Royal Mail for postage with this option
Checkout & Payment
Payments are processed through Paypal which is a secure site and By Victoria does not store your card details or Worldpay which is also a secure site.
Payment will show the name "By Victoria" on your statement.
If you don't have a paypal account, don't panic, you can still pay via credit / debit card by selecting "don't have paypal" when you arrive at the paypal screen, or through Worldpay.
Animals are sent with Royal Mail 48hr Tracked or My Hermes courier - I also ship worldwide.
If possible enter a mobile number when ordering so I can text you regards your design in case I need to clarify anything.
Please familiarise yourself with the terms & conditions before ordering.
After payment is made you will receive a confirmation email, this may go into your spam folder.
Draft design, dispatch & Delivery
Mistakes can occur so please double check your confirmation email when you receive it and if there are many mistakes let me know ASAP so we can rectify this before your draft design is done.
A draft design will be created for you a couple of days before your animal is due to be made, and then emailed to you, sometimes this may go in to your spam / junk folder.
When you receive your draft design please double check all the details are correct and then reply to confirm that you are happy to proceed.
Your order will then be set to processing and no changes can be made.
During processing your item will join the queue and then be made and packaged, once dispatched you will be sent a dispatch email.
The courier or Royal Mail will then email or text you tracking info closer to when your item is due to be delivered.