By Victoria how to order

How to order your animal

Step 1 Pick your animal

Simply click SHOP NOW to enter the shop section. Animals arranged in sections by their range.

Step 2 Complete detail & thread colour boxes

Simply type in the details that you want on the animal's tummy and the thread colours you want to use

If the baby isn't born yet,  just put TBC in both detail boxes then once the baby has arrived you can email me the details.

Step 3 Add optional extras

Add message on the back - some animals allow for this depending on their fur thickness and size of back

The last option is to speed up your animal to receive it within 1 week (only available on certain animals), please make sure you select Royal Mail for postage with this option

Step 4 Checkout & Payment

Payments are processed through Paypal or Worldpay both of which is are secure sites. By Victoria does not store your card details.

Payment will show the name "By Victoria" on your statement.

You have the option of Royal Mail or My Hermes courier for delivery - I also ship worldwide.

Please familiarise yourself with the terms & conditions before ordering.

After payment is made you will receive a confirmation email, this may go into your spam folder.

Step 5 Draft design, dispatch & Delivery

Mistakes can occur so please double check your confirmation email when you receive it and if there are many mistakes let me know ASAP so we can rectify this before your draft design is done.

A draft design will be created and emailed to you a couple of days before your animal is due to be made, sometimes this may go in to your spam / junk folder.

Once you agree your design your order will then be set to processing.

During processing your item will join the queue and then be made and packaged, once dispatched you will be sent a dispatch email.