Terms & Conditions
This website is set up to use a secure payment gateway for debit and credit cards, all orders will only be processed on receipt of full payment. All prices are quoted in £ sterling and includes VAT where applicable.
Orders take up 7 weeks but this is only approximate, unfortunately delays do occur so an exact date for dispatch will never been given. Please allow up to 8 - 10 weeks during busy periods such as Mother's Day, Christmas, Easter etc, this allows time for me to make your item to order and delivery, if you need an item urgently, please do contact me in advance and I will try to help if I possible.
The Products you order will be sent to the address you give at time of placing the order. If any of the details you have given in your delivery address are incorrect I accept no liabilty for your goods if you do not receive them. If you require your order to be sent to a different address after it has been returned then there may be a charge for posting it out again.
You may specify a delivery address, which is different from your billing address, if, for example, you would like the products sent directly to the recipient.
I am happy to post worldwide.
If you selected postage via 1st Class Royal Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.
Only the personalised animals are deisgned and made at By Victoria, all other items are from 3rd party suppliers.
In the event that I reproduce an item for you, I reserve the right to charge up to 100% of the sales price of the reproduced product.
I reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.
Returns and Refunds
The item is your responsibility until it reaches us. For your own protection, I recommend that you send the parcel back to me using a delivery service that insures you for the value of the goods, as I cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to me will not apply in the following circumstances:
- Any products that I have made, personalised or customised specifically for you
- If you have made a spelling mistake on your order and it has been sent for production
If you return an item because it is defective, I will happily refund the full value of the item and your costs in returning it to me.
By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have changed your mind or have ordered an incorrect size.
If Royal Mail or Courier have lost your item, refunds will not be issued, however a replacement identical animal with same design will be sent once Royal Mail or Courier admit to the order being lost by them. (If there is no stock available of your chosen animal then you can chose one that is in stock)
If the item you received is faulty, please contact myself quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. I will then advise on how to proceed with the return. Refunds cannot be given if the fault is as a result of misuse.
The colour of the product you receive may not match the colour as displayed by my website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.
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- Google Analytics (3rd party). I use this to see how many visitors I am getting, and how they found us. You can find out more about Google Analytics’ Cookies here: http://www.google.com/policies/privacy/ads/#toc-analytics
- Social Media Sharing and Integration (3rd party). I use Facebook and Twitter functionality within this site so that you can share items of interest, or become a fan of our Social Media Profiles. You can find out more about Facebook’s Cookie use here:http://www.facebook.com/help/?faq=115180708570932 , and Twitter’s here: https://twitter.com/privacy
Legal Disclaimer and Copyright
By Victoria is committed to protecting your privacy as a visitor to this website. To visitors we offer this pledge: We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorised by you to receive your information except as I have disclosed to you in this Privacy Statement
When you send email from this website, you will provide certain personally identifiable information including your email address. At anytime, if you wish to no longer receive correspondaces via email, please contact me via the address listed on the site under the Contact link
Third Party Links
Changes in this Policy
By Victoria reserves the right to change this Policy without providing you with advance notice of any intention to make the changes