Terms

Terms & Conditions

By accessing and using this website, you are agreeing to follow and abide by the Terms set out below We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, it is advised that you should not continue to use this Website.
 
Payment

This website is set up to use a secure payment gateway for debit and credit cards, all orders will only be processed on receipt of full payment. All prices are quoted in £ sterling and includes VAT where applicable.
 
Delivery

Orders take up 7 weeks before dispatch time, but this is only approximate, unfortunately delays do occur so an exact date for dispatch will never been given. Please allow up to 8 - 10 weeks during busy periods such as Mother's Day, Christmas, Easter etc, this allows time for me to make your item to order and delivery, if you need an item urgently, please do contact me in advance and I will try to help if I possible.

Dates given are apporximate and not guaranteed as delays do occur beyond my control - if you need an item for a certain date this has to be stated when you order.

The Products you order will be sent to the address you give at time of placing the order. If any of the details you have given in your delivery address are incorrect I accept no liabilty for your goods if you do not receive them. If you require your order to be sent to a different address after it has been returned then there may be a charge for posting it out again.

You may specify a delivery address, which is different from your billing address, if, for example, you would like the products sent directly to the recipient.

I am happy to post worldwide.

Whilst I make every effort to deliver goods on the day specified, I cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
 
In the event that the courier or Royal Mail attempt delivery but are unsuccessful the parcel is returned to me, this can take a few weeks and incurs a charge for returning and another postage cost to send again, the customer is liable for both these charges to be paid before item is sent out again for delivery.

If you selected postage via 1st Class Royal Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.

Only the personalised animals are deisgned and made at By Victoria, all other items are from 3rd party suppliers.

In the event that I reproduce an item for you, I reserve the right to charge up to 100% of the sales price of the reproduced product.

I reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.

Cancellations

This policy does not apply to personalised goods, which are exempt from the right to cancel.
If you need to cancel you order for non-personlaised items for whatever reason you can do so for most items within 7 working days, but this does not apply to items we have created personally for you including personalised items. You can notify me of a cancellation via email byvictoria@ymail.com within 7 working days and before the goods have been dispatched. Where items have already been created and dispatched you must return them in accordance with the Returns policy below.
 
Draft Designs
 
When you receive your draft design it is your responsibility to fully check all details and colours, if there are any mistakes please let me know. If there is a mistake and you don't make this known to me and agree your design then By Victoria carries no responsibility for the mistake. In this case animals can not be fixed and you will be required to make a new full price purchase plus postage.
If you wish to make changes to your draft design that you did not state when ordering, then you will be charged £5 per change.
 
Once agreed draft deisgns will then be transferred to embroidery machines and stitched onto your chosen animal. This will be as close as possible to the draft design you were sent however due to fur and how it can lie on animals there may be a slight discrepancy of a few millimetres either way, please consider this when before agreeing your design / placing your order.
 
Abusive Behaviour
 
By Victoria will not tolerate abusive or threatening language posted on any of their social media outlets or via email, text or phone. Senders of the likes will have their orders cancelled and no refund given without warning or explanation and shall be blocked from the website and all social media permanently. Content containing threats / slander will also be reported to the police and / or solictor. Messages or emails threatening bad reviews / demanding a date you expect to have your item on will also result in order being cancelled with no refund given. 
 
Repeated emails asking for drfat deisgn or dispatch date will cause further delays to not only other orders but your own. 
 
Third Party Items
 
By Victoria only makes the personalised animals all other stock on the website is provided by 3rd party suppliers therefore postage and dispatch times may vary.

Returns and Refunds

If you are not completely satisfied with the goods, simply get in contact with me either via the contact page or on the telephone.

The item is your responsibility until it reaches us. For your own protection, I recommend that you send the parcel back to me using a delivery service that insures you for the value of the goods, as I cannot be held responsible for items damaged or lost in the post.

Your rights to return the goods to me will not apply in the following circumstances:

  • Any products that I have made, personalised or customised specifically for you
  • If you have made a spelling mistake on your order and it has been sent for production

If you return an item because it is defective, I will happily refund the full value of the item and your costs in returning it to me.

By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have changed your mind or have ordered an incorrect size.

If Royal Mail or Courier have lost your item, refunds will not be issued, however a replacement identical animal with same design will be sent once Royal Mail or Courier admit to the order being lost by them. (If there is no stock available of your chosen animal then you can chose one that is in stock)

Faulty item

If the item you received is faulty, please contact myself quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. I will then advise on how to proceed with the return. Refunds cannot be given if the fault is as a result of misuse.

Colour

The colour of the product you receive may not match the colour as displayed by my website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.

Cookies

A cookie is a piece of data that is stored on a visitor's hard drive while they are visiting this website. We may utilise a short-lived form of cookie when you visit this site. A cookie is only used to identify one unique visitor from another visitor during a particular session. A session is the period of active site-use while that unique visitor is linked to our server. We may use cookie technology during a session as a tool to carry forward your input information during the enrollment process. This enables the visitor to input their information once and have the information appear later during the enrollment process. No personally identifiable information is stored on the cookie. Specifically, the following Cookies are or can be in use:

- Google Analytics (3rd party). I use this to see how many visitors I am getting, and how they found us. You can find out more about Google Analytics’ Cookies here: http://www.google.com/policies/privacy/ads/#toc-analytics

- Social Media Sharing and Integration (3rd party). I use Facebook and Twitter functionality within this site so that you can share items of interest, or become a fan of our Social Media Profiles. You can find out more about Facebook’s Cookie use here:http://www.facebook.com/help/?faq=115180708570932 , and Twitter’s here: https://twitter.com/privacy

- I also sometimes use video embedding, like YouTube or Vimeo (3rd party) to enhance your experience of content on our site. You can find out about YouTube’s Cookie policy here:http://www.google.com/intl/en/policies/privacy/, and Vimeo’s here:http://vimeo.com/privacy

Legal Disclaimer and Copyright

All content on this website is Copyright 2014 to V Robinson trading as By Victoria and no part of this website including photographs may be used in any way without prior written consent from By Victoria
 
Privacy Policy

By Victoria is committed to protecting your privacy as a visitor to this website. To visitors we offer this pledge: We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorised by you to receive your information except as I have disclosed to you in this Privacy Statement

Information Collection

When you send email from this website, you will provide certain personally identifiable information including your email address. At anytime, if you wish to no longer receive correspondaces via email, please contact me via the address listed on the site under the Contact link

Third Party Links

This website may contain links to third party websites that are not controlled by By Victoria. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that By Victoria is not responsible for the content of third party websites linked to the BY Victoria website nor are they responsible for the privacy policy or practices of third party websites linked to the By Victoria Website. This Privacy Policy only applies to information collected from you while you are at and while you are actively in a session with the By Victoria website.

Changes in this Policy

By Victoria reserves the right to change this Policy without providing you with advance notice of any intention to make the changes

 

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